Refund policy

Returns, Refunds & Exchanges

We want you to love your DAX Eyewear — but if something’s not quite right, we’ve got your back. Here’s how our return and exchange process works.

Return & Exchange Window

You have 60 days from your order date to request a return or exchange.

Sunglasses must be unworn and in new condition. You’re welcome to try them on, but once they’ve been used (think: scratched, stretched, or worn outside), we can’t accept them.

What’s Eligible

  • Sunglasses and Sunglasses Accessories: Can be returned or exchanged if unused
  • Hats: Final Sale Item

All return items must be repackaged in their original packaging with the additional component: lens cloth, eyewear bag, and extra nose pieces (if applicable).

Exchanges

  • We allow one exchange per item
  • We cover the cost of shipping your new pair

Refunds

  • Refunds go to your original payment method (Shopify handles the processing)
  • If you purchased from a boutique or retail store, please reach out to them.
  • No restocking fees
  • Refunds are typically issued within 24–48 hours of receiving your return (excluding weekends)

 

DAX Eyewear "Buy More, Save More" Return Policy:


We want you to absolutely love your DAX Eyewear! If you purchased sunglasses under our "Buy More, Save More" bundles (1 for $49, 2 for $65, or 3 for $85) and need to return part of your order, your refund is simply calculated based on the standard pricing for the pairs you decide to keep.
A quick note about the free gift: If you purchased 3 pairs, you received a free gift valued at $15! Because this gift is a special perk for our 3-pair bundle, dropping below 3 pairs means the gift will need to be returned too. If you'd rather keep it, no problem at all—we will just deduct the $15 value from your refund.
Here is a friendly breakdown of how partial refunds work:
  • Bought 3 pairs ($85) and returning 1: You are keeping 2 pairs (priced at the $65 tier). Your product refund is $20 if you send back the free gift, or $5 if you choose to keep the gift.
  • Bought 3 pairs ($85) and returning 2: You are keeping 1 pair (priced at the $49 tier). Your product refund is $36 if you send back the free gift, or $21 if you choose to keep the gift.
  • Bought 2 pairs ($65) and returning 1: You are keeping 1 pair (priced at the $49 tier). Your product refund will be $16.
  • Returning your entire order: Send everything back (including the free gift!) for a full refund of your total amount paid. If you choose to keep the free gift, we will just deduct $15 from your refund.
Prefer to swap your shades? > DAX Eyewear always offers free exchanges! If a pair isn't the perfect fit, we will gladly exchange it for another style at no extra cost to you, keeping your original bundle pricing—and your free gift—completely intact.

Start a Return or Exchange

Please visit our Return & Exchange Portal to start your return.

Need additional help? Email us at hello@daxeyewear.com -- we're always happy to help.

Return Shipping

We will provide you with a Return Shipping Label.

Shipping Address for Returns

Our returns are currently handled manually — if you’re emailing us for a return, we’ll provide you with the Return Label.

If you choose to send your items back before emailing us, please know your refund could experience significant delays. The Return address is as follows:

DAX Eyewear
PO Box 579
Nevada, TX 75173

Please provide your order number and/or email address as we'll need to contact you upon receiving your item(s).

Proof of Purchase

Please provide your order number and email address. If you don’t have those handy, we can usually look up your order by name.

Our Promise

At DAX, our goal is simple: make it right so you feel great about shopping with us again. We’ll always do our best to take care of you — even if it means going slightly outside the policy.

Questions? We’re here to help at hello@daxeyewear.com

 

Interested in learning about our Risk Free, 1-Year Warranty?  Click here.