To keep your new eyewear looking their best and your view crystal clear, follow these simple steps:

For everyday cleaning, simply wipe your glasses down with the included lens cloth.

To remove dust, sand, or oils, run your glasses under lukewarm water and dry with the lens cloth or microfiber towel.

A quick note: Please avoid using paper towels, shirts, or glass and glasses cleaners, as these can scratch your lenses or damage the coatings.
Enjoy the sunshine!

Love the Water?
We do too! But here is a little heads-up for your beautiful mirrored lenses:
Salt water from the ocean and chlorine from the pool can be surprisingly harsh. If left to dry on your lenses, they can slowly corrode the mirror coating and affect clarity.

The Fix: If your DAX sunglasses take a splash, simply give them a fresh water rinse as soon as you can. It’s the easiest way to wash away the harsh stuff and protect that brilliant shine.

Most orders are processed within 1–2 business days (Monday–Friday). Orders placed after 12pm CST may begin processing the next business day. High-volume periods such as launches, holidays, or sales may take slightly longer.

You’ll receive a tracking number via email once your order ships.
Can’t find your tracking link? Just email us at hello@daxeyewear.com
and we’ll resend it.

No stress we offer easy exchanges within 30 days.
If the style isn’t right, we’ll help you find a pair you love.
Simply email us at hello@daxeyewear.com

Not yet, but we’re researching options with our manufacturers and hope to offer prescription lenses in the future.

Email us right away at hello@daxeyewear.com and we’ll get it corrected ASAP.

We’ll take care of it. Contact us with your order number and a photo at hello@daxeyewear.com and we’ll replace them.

Orders are processed within 1–2 business days, Monday through Friday (excluding holidays).

Orders placed after 12pm CST may begin processing the following business day.

During high-volume periods (launches, sales, holidays), processing may take a little longer — but we always hustle to get orders out fast.

Yes! We offer free US Shipping for orders $40+ for our retail customers.

We ship to all U.S. states and territories, including:

• P.O. Boxes
• Puerto Rico
• APO/FPO military addresses

We do not currently offer international shipping.

Carriers sometimes mark packages as delivered up to 24–48 hours early.

We recommend:

• Checking neighbors, mailroom, porch, and mailbox
• Waiting one business day

Still missing?

Email us at hello@daxeyewear.com and we’ll help.

We take responsibility for ensuring your order arrives safely.

If a package is lost, delayed, or damaged in transit, we’ll replace it at no cost to you.

Send us an email with your order number and we'll get the process started: hello@daxeyewear.com

You can view our full Shipping Policy here.

You can find our full Return Policy here.

If your sunglasses are lost, broken, or stolen within 1 year, we’ll replace them — no hassle, no drama.

Our 1-Year Risk-Free Guarantee includes:

• Accidental damage (scratches, cracks, breaks)
• Lost or stolen sunglasses
• Manufacturer defects (hinges, lenses, nose pieces, etc.)

We want to take care of you — but there are a few fair-use limits:

• Style swaps - See our Returns, Refunds, and Exchanges Policy to initiate an exchange
• More than one replacement per item
• Orders outside the U.S.

This is a one-time replacement per item and does not extend to repeat claims unless the issue is a manufacturing defect.

Just send us an email at hello@daxeyewear.com with the following:

• Your order number (or the boutique name if you purchased in-store)
• A short description of what happened
• A photo of the sunglasses (if you still have them)

Don’t have a receipt? No problem — we’ll do our best to verify your purchase based on the style and boutique name.

If eligible:

• You’ll receive a free replacement
  
• If the sunglasses are unused and you prefer, you may request a refund instead

No restocking fees. You only pay return shipping if we request the item back which is rare.

DAX was founded by a mom who wanted sunglasses that work for real life stylish, durable, and kid-friendly.

If life happens, we’ve got you covered.

You have 30 days from delivery to request a return or exchange.

Sunglasses must be unworn and in like-new condition (trying them on is fine).

• Sunglasses: Can be returned or exchanged if unused
• Prescription lenses: Final sale unless there’s a craftsmanship issue

We prefer items to be returned in their original packaging, but it’s not required.

• Refunds go to your original payment method (Shopify handles the processing)
• If you purchased from a boutique or retail store, we can offer store credit or an exchange
• No restocking fees
• Refunds are typically issued within 24–48 hours of receiving your return (excluding weekends)

Or email us at hello@daxeyewear.com with your order number and reason for the return.

Our returns are currently handled manually if you’re emailing us for a return, we’ll provide the return address directly.

If needed, returns may be sent to:

DAX Eyewear
8530 County Road 592
Nevada, TX 75173

Please provide your order number and email address. If you don’t have those handy, we can usually look up your order by name.