To keep your new eyewear looking their best and your view crystal clear, follow these simple steps:

For everyday cleaning, simply wipe your glasses down with the included lens cloth.

To remove dust, sand, or oils, run your glasses under lukewarm water and dry with the lens cloth or microfiber towel.

A quick note: Please avoid using paper towels, shirts, or glass and glasses cleaners, as these can scratch your lenses or damage the coatings.
Enjoy the sunshine!

Love the Water?
We do too! But here is a little heads-up for your beautiful mirrored lenses:
Salt water from the ocean and chlorine from the pool can be surprisingly harsh. If left to dry on your lenses, they can slowly corrode the mirror coating and affect clarity.

The Fix: If your DAX sunglasses take a splash, simply give them a fresh water rinse as soon as you can. It’s the easiest way to wash away the harsh stuff and protect that brilliant shine.

Most orders are processed within 1–2 business days (Monday–Friday). Orders placed after 12pm CST may begin processing the next business day. High-volume periods such as launches, holidays, or sales may take slightly longer.

You’ll receive a tracking number via email once your order ships.
Can’t find your tracking link? Just email us at hello@daxeyewear.com
and we’ll resend it.

No stress - we offer easy exchanges within 60 days.
If the style isn’t right, we’ll help you find a pair you love.

To start an exchange, simply visit our Return & Exchange Portal

Not yet, but we’re researching options with our manufacturers and hope to offer prescription lenses in the future.

Email us right away at hello@daxeyewear.com and we’ll get it corrected ASAP.

We’ll take care of it. Contact us with your order number and a photo at hello@daxeyewear.com and we’ll replace them.

Orders are processed within 1–2 business days, Monday through Friday (excluding holidays).

Orders placed after 12pm CST may begin processing the following business day.

During high-volume periods (launches, sales, holidays), processing may take a little longer — but we always hustle to get orders out fast.

Yes! We offer free US Shipping for orders $65+ for our retail customers.

We ship to all U.S. states and territories, including:

• P.O. Boxes
• Puerto Rico
• APO/FPO military addresses

We do not currently offer international shipping.

Carriers sometimes mark packages as delivered up to 24–48 hours early.

We recommend:

• Checking neighbors, mailroom, porch, and mailbox
• Waiting one business day

Still missing?

Email us at hello@daxeyewear.com and we’ll help.

You just placed your order for your new DAX Eyewear frames, but wait—you receive a notification saying your order was "Delivered," even though it's been just a few hours and your package hasn't left our warehouse?

Please don't worry! This is a known USPS system quirk, and your beautiful new eyewear is perfectly safe and exactly where it should be. Here is a clear look at what’s actually happening.

USPS Is Recycling Tracking Numbers a Little Too Quickly Every USPS tracking number is meant to "rest" for a period of time before being assigned to a new package. This ensures that when you look up your number, you only see the journey of your specific order—not someone else's from months ago.

Here is where the hiccup happens: recently, USPS has been recycling these tracking numbers faster than usual. Occasionally, a number from a package delivered weeks or months ago gets attached to your new shipment before the old delivery history has fully cleared. When you check your tracking link, you're actually seeing the previous package's "Delivered" status, rather than your current shipment.

While this isn't a DAX Eyewear issue, it is a widely documented USPS occurrence affecting major shipping platforms like Stamps.com and even Amazon. In fact, a recent Amazon Seller Central report noted that dozens of orders shipped in a single day showed these recycled "Delivered" statuses immediately after labels were created.

What This Means for Your New Frames Rest assured, your order is fine. Our team is still carefully preparing and shipping your eyewear to your address, exactly as ordered. The "Delivered" status you're seeing belongs to a completely different package from the past.

The great news: the moment USPS physically scans your actual package at their first facility, the tracking will update correctly. The old history will wash away, replaced by your shipment's true progress. This usually happens within 24 to 48 hours of your label being created.

What You Can Do

• Give it 24–48 hours: After receiving your shipping confirmation email, wait a day or two and check tracking again. It should update seamlessly once USPS scans your package.
• Check the destination city: Take a peek at the delivery address on that old tracking history. If the city or state doesn't match yours, that's your confirmation that you're just seeing old data.
• Ignore the past date: Any delivery date shown under that initial "Delivered" notice belongs to the previous shipment—not your new glasses.
• Reach out to us: If your tracking still shows "Delivered" after 5 business days and you haven't received your order, please let us know. We’ll gladly step in, investigate, and make it right.

Why Does This Keep Happening? USPS handles an incredible volume of packages, generating billions of tracking numbers annually. During high-volume periods, numbers can cycle back into use before the old data is entirely purged from the USPS system. This creates a brief window where new shipments temporarily wear the visible history of old ones.

We know how frustrating it can be when you’re excited about your new glasses and expect "delivered" to mean they are finally in your hands. We want to be completely transparent about this process so you have total peace of mind.

The Short Version If your tracking shows "Delivered" right after you place your order:

• Your frames are perfectly fine and on their way to you!
• You are simply seeing recycled tracking data from a past shipment.
• The tracking history will correct itself within 24–48 hours once USPS scans your actual package.
• If things still look stuck after 5 business days, just reach out to our customer care team. We are always here to help.

DAX Customer Care: hello@daxeyewear.com

We take responsibility for ensuring your order arrives safely.

If a package is lost, delayed, or damaged in transit, we’ll replace it at no cost to you.

Send us an email with your order number and we'll get the process started: hello@daxeyewear.com

You can view our full Shipping Policy here.

You can find our full Return Policy here.

If your sunglasses are lost, broken, or stolen within 1 year, we’ll replace them — no hassle, no drama. Read more on our Warranty Policy page.

Our 1-Year Risk-Free Guarantee includes:

• Accidental damage (scratches, cracks, breaks)
• Lost or stolen sunglasses
• Manufacturer defects (hinges, lenses, nose pieces, etc.)

We want to take care of you — but there are a few fair-use limits:

• Style swaps - See our Returns, Refunds, and Exchanges Policy to initiate an exchange
• More than one replacement per item
• Orders outside the U.S.

This is a one-time replacement per item and does not extend to repeat claims unless the issue is a manufacturing defect.

Visit our Warranty Policy page to start your claim.

Don’t have a receipt? No problem — we’ll do our best to verify your purchase based on the style and boutique name. Just send us an email at hello@daxeyewear.com

If eligible:

• You’ll receive a free replacement
  
• If the sunglasses are unused and you prefer, you may request a refund instead

No restocking fees. You only pay return shipping if we request the item back which is rare.

DAX was founded by a mom who wanted sunglasses that work for real life stylish, durable, and kid-friendly.

If life happens, we’ve got you covered.

You have 60 days from your order date to request a return or exchange.

Sunglasses must be unworn and in new condition (trying them on is fine).

• Sunglasses: Can be returned or exchanged if unused
• Prescription lenses: Final sale unless there’s a craftsmanship issue

We prefer items to be returned in their original packaging, but it’s not required.

• Refunds go to your original payment method (Shopify handles the processing)
• If you purchased from a boutique or retail store, we can offer store credit or an exchange
• No restocking fees
• Refunds are typically issued within 24–48 hours of receiving your return (excluding weekends)

Visit our Returns & Exchange portal.

Our returns are currently handled manually if you’re emailing us for a return, we’ll provide the return address directly.

If needed, returns may be sent to:

DAX Eyewear
8530 County Road 592
Nevada, TX 75173

Please provide your order number and email address. If you don’t have those handy, we can usually look up your order by name.