A pink promotional graphic for DAX Return Policy, showing a pink envelope with a white card labeled 'Simple Returns' and text about return window, condition, labeling, and hassle-free exchange.

Our Returns Policy

DAX offers simple and free returns & exchanges within 60 days of your purchase. To start a return or exchange, check out the directions below or head straight to the Return and Exchange Portal.

RETURN & EXCHANGE PORTAL
A smartphone centered on a pink desk flat lay, displaying a returns and exchanges webpage. The phone is surrounded by pink scissors, a white keyboard, a pink paperclip, a pink pen, and pastel stationery items.
A desktop computer monitor on a stand with a keyboard, mouse, and books on a desk, all in a soft blush pink color scheme. The computer screen displays a website login page with a photo of a woman wearing sunglasses.
Step One

Create a return or exchange request

Enter your order info, select the items you wish to return or exchange, select your options, and submit your request. Your request will be approved same or next business day.

A close-up of a computer keyboard with a coral pink key in the center featuring a white envelope icon, surrounded by gray lettered keys.
A compact gray and black paper roll printer with a white sheet emerging from the opening, set on a pink background with two blank white sheets nearby.
Step Two

Print your label.

Once your return or exchange request has been approved, you'll be emailed a free return shipping label to print.

White 3D block letters spelling 'FREE SHIPPING' with two white stars on either side, set against a brown corrugated cardboard background.
Two plain brown cardboard boxes held up by hands against a solid dusty pink background.
Step Three

Bag it up

Pack your items in their original packaging and use any mailer or box of your choice. Affix your free shipping label and you're good to go.

A stylized pink delivery truck with the word 'Delivery' on the side, shown with stacked cardboard boxes inside and several boxes outside, set against a matching pink background with floating clouds.
A close-up of a pink crocodile-embossed handbag with a gold zipper, partially filled with U.S.
Step Four

Drop it off

Once your return package it's on its way back to us, your exchange order will ship. Refunds process within 24 - 48 hours of us receiving your package.

Returns FAQs
Return & Exchange Window

You have 60 days from your order date to request a return or exchange.

Sunglasses must be unworn and in new condition. You’re welcome to try them on, but once they’ve been used (think: scratched, stretched, or worn outside), we can’t accept them.
What’s Eligible?
  • Sunglasses and Sunglasses Accessories: Can be returned or exchanged if unused
  • Hats: Final Sale Item

All return items must be repackaged in their original packaging with the additional component: lens cloth, eyewear bag, and extra nose pieces (if applicable).
Exchanges
  • We allow one exchange per item
  • We cover the cost of shipping your new pair
Refunds
  • Refunds go to your original payment method (Shopify handles the processing)
  • If you purchased from a boutique or retail store, please reach out to them.
  • No restocking fees for retail orders
  • Refunds are typically issued within 24–48 hours of receiving your return (excluding weekends)
Start a Return or Exchange

Please visit our Return & Exchange Portal to start your return.

Need additional help? Email us at hello@daxeyewear.com -- we're always happy to help.
Return Shipping

We will provide you with a free return shipping label after approving your return request.
Shipping Address for Returns

Our returns are currently handled manually — if you’re emailing us for a return, we’ll provide you with the Return Label.

If you choose to send your items back before emailing us, please know your refund could experience significant delays. The Return address is as follows:

DAX Eyewear
PO Box 579
Nevada, TX 75173

Please provide your order number and/or email address as we'll need to contact you upon receiving your item(s).
Warranty Help

Learn more about our warranty policy or file your warranty claim, below.
warranty help
return & exchange portal