Warranty Policy

Risk-Free Guarantee – 1-Year Warranty

We get it — life happens. That’s why every pair of DAX Eyewear is backed by our Risk-Free Guarantee:

If your sunglasses are lost, broken, or stolen within 1 year of purchase, we’ll replace them — no hassle, no drama.

What’s Covered

Our 1-Year Risk-Free Guarantee includes:

  • Accidental damage (scratches, cracks, breaks)
  • Lost or stolen sunglasses
  • Manufacturer defects (hinges, lenses, nose pieces, etc.)

What’s Not Covered

We want to take care of you — but there are a few fair-use limits:

This is a one-time replacement per item and does not extend to repeat claims unless the issue is a manufacturing defect.

How to File a Claim

Just send us an email at hello@daxeyewear.com with the following:

  • Your order number (or the boutique name if you purchased in-store)
  • A short description of what happened
  • A photo of the sunglasses (if you still have them)

Don’t have a receipt? No problem — we’ll do our best to verify your purchase based on the style and boutique name.

Replacements & Refunds

  • We’ll send you a free replacement for anything covered under this warranty
  • If you’re simply not happy with your unused sunglasses, you can request a refund instead (see our Returns, Refunds & Exchanges Policy)

Costs & Returns

  • No restocking or processing fees
  • You only pay return shipping if we need the item back — most of the time, we don’t

Why We Do This

DAX was founded by a mom who wanted sunglasses that actually worked — stylish, practical, and made to handle real life.

Whether you toss them in your bag, wear them all day, or push them up into your hair (without pulling it!), we believe you should feel confident shopping with us. That’s why if anything goes wrong, we’ve got you covered.